Return & Exchange Policy

• Return and exchange are only applicable for item(s) that are defected or damaged from our side, with tags still attached or mistaken delivery

• Return & Exchanges can be made within 7 working days from arrival of package for local delivery , 30 days from arrival of package for overseas delivery.after item received with official receipt with tags still attached

• Items purchased during sales and promotions are non returnable, non-refundable and non exchangeable and are not allowed for size/design exchanges. Please refer to the size chart available before making any purchase

• Products are purchased through the RR by Rizman Ruzaini website, offline store, or Tiktok

• Exchanges of item subject to stock availability and only allowed for the same item, color and size

• We will not be responsible for item(s) that are purchased through personal shopper, and scammers, and unauthorized agent

• Your products can be exchanged only once (ONE TIME ONLY)

• We do reserve the right not to allow the return or exchange of products of any transactions although the condition above is met
  
  
• Refunds will be made in store credit for the same amount of the product price that was originally purchased, within 14 working days
  
  
• Pre-ordered items cannot be canceled, returned, refunded, or have size changes

 

How do I return?

Any issues with your purchase, including the need for returns, exchanges, addressing defects, or receiving the wrong item, please follow these steps:

1. Contact Customer Care: Reach out to our Customer Care team at 01136641475. They are available to assist you in resolving any concerns you may have

2. Provide Details: When contacting Customer Care, please provide detailed information about your order, including the order number and a clear description of the issue you are facing

3. Assistance Process: Our Customer Care team will guide you through the necessary steps for return, exchange, or resolution of defects or wrong items

 

What items are returnable ?

You can return your items within 7 days of receipt of your shipment:

• They must be in original condition

• For clothing, unwashed and unworn

• In the original packaging

• Free gifts or promotional items are not returnable

 

Items are not allowed to exchange if:

• Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)

• Item that has been wash, altered and iron. (Shorten / hemmed)

• Item that have stain such as make up stain, food, pen and etc

• Item defected caused by customer

• Item with no invoice or purchase receipt

• Exceed 7 days from date of received item

• Item with no price tag or label

 

Are there any charges for return?

• There are no charges for return

• Original shipping charges are non-refundable

• You are responsible for the charges of the return shipping

 

What is Store Credit?

Store credit is a refund in the form of credit. It's like a gift card you can use towards a future purchase through www.rrbyrizmanruzaini.com. Simple, easy, and ready for you!

 

We reserve the rights to change these policies at any time without prior notice. Please call us at (+601136641475) if you have any inquiry about returns or exchanges.